Coronavirus: Questions & Answers (Q&A)

With this Q&A section we aim to provide answers to some of the most urgent and common questions. Please note that the information provided here is subject to change.

For further information, please contact your local DSV representative

Coronavirus - Latest Update

What is DSV’s overall approach to the COVID-19 situation?

Overall, we follow the guidance provided by the World Health Organization (WHO) and national authorities such as Ministries of Foreign Affairs and National Health Authorities in the countries where DSV is operating. We obey any restrictions imposed. 

Does DSV accept visitors/guests at its offices and facilities?

In some locations, in common with government advice or restrictions, we avoid all unnecessary visitors and postpone meetings or hold them by tele- or video conference instead. We recommend that visitors sign declarations to inform us where they have been in the past 14 days. Anyone having been in a high-risk area is asked to leave immediately. 

High-risk areas are defined by national authorities such as Ministries of Foreign Affairs and National Health Authorities in the countries where DSV is operating. 

Does DSV have a business continuity program?

Yes, we do. DSV’s business continuity program is part of our crisis management set-up. Our Executive Crisis Committee directs all key activities during this critical period to ensure that the entire DSV organisation is aligned and aware of the steps to be taken in order to continue to serve our customers.  

What happens in countries which introduce lock-down measures?

DSV will continue operations while taking the necessary measures to ensure the health and safety of our employees and business partners.

We will work from home and with reduced staff in the offices. Terminals and warehouses will be kept operational while we obey guidelines and restrictions in any given country/region. 

At DSV we will do our utmost to maintain operations as close to normal as possible.  

How can DSV support my business?

Please contact your regular local DSV account manager or contact person to discuss your specific needs. We will do everything we can to handle special requests where possible.

How is DSV handling new regulations and restrictions from authorities?

Our priority is to act as quickly as possible. There have been build-ups of traffic at some border crossings in Europe, but in many cases traffic is now flowing freely and separate lanes have been set up to separate goods traffic from private vehicles in order to allow goods transport to move freely.

What about air freight between Europe and North America?

In the United States, travel restrictions can vary by region. Various state mandated “Shelter-in-place” regulations are being followed, with employees working both in-office as well as remotely, in order to support our clients during this time. 

Which DSV operations are affected by the COVID-19 situation?

In general, we are operational. Some but not all operations are affected and not to the same extent. The situation is developing day by day, and we strongly encourage customers to reach out to their usual contact person at DSV. 

Status of DSV operations worldwide