Coronavirus: Questions & Answers (Q&A)

(Update: 02/18/2020) As you are no doubt aware, the outbreak of the Coronavirus in Wuhan, China and the related governmental interventions continue to have significant implications on business in general and the logistics industry in particular.

We continue to receive questions on the current situation about the market, DSV’s operations and contingency measures, and on the potential impact on our customers’ supply chains in the weeks to come. 

With this Q&A section we aim to provide answers to some of the most urgent and common questions. Please note that the information provided here is subject to change. For further information, please contact your local DSV representative.

What is a Coronavirus and what is the Novel Coronavirus (2019-nCoV)?

According to the WHO, Coronaviruses are a large family of viruses found in both animals and humans. Some infect people and are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). 
For more detailed information please consult WHO’s website:

Have any DSV staff members been infected with the Novel Coronavirus?

To our knowledge no DSV colleagues in China, Hong Kong or elsewhere have been infected with the Coronavirus. 

DSV is strongly committed to the safety of our employees while working to mitigate any potential impact on the supply chains and operations of our customers. To this end, we have established several preventive actions to safeguard the health and well-being of our employees.

What is the current situation at ocean ports, terminals, and airports in China?  

Ocean: While activity levels at many ocean ports in China have been significantly reduced, most ports have normalized operations and customs authorities are open. Several carriers have announced blank sailings and trucking companies have maintained operations, although some have significantly reduced their activities as well. Most CFS warehouses are open, but some in severely affected areas remain closed as per local governments’ instructions. It is expected that as Chinese factories start operating at full capacity again, the ports will get increasingly busy in the weeks to come.

Air: Airports continue to operate as usual; terminals, warehouses, and customs are all open for business. At this point in time, air and ocean exports are well below normal activity levels. Flight cancelations, mainly on passenger flights but also on some freighters, will continue until March. Combined with the reduced activity levels across China, these capacity reductions have been manageable so far. We recommend that you start a dialogue concerning your shipments with your local DSV representative as soon as possible, allowing them to map out individual solutions and prepare available capacities accordingly.

When will operations in China fully resume?

Many cities are opening for business again, although operations are still minimal. We will most likely see most businesses, including our DSV branches in the area, operating fully in the next few weeks.
Current expectations are that preventative measures by local governments will continue across China and may potentially impact public transportation and access to our offices.

Does DSV have a business continuity program (BCP)?

DSV China has created a BCP working board to oversee all key activities during this critical period. The BCP team works to ensure that the entire DSV China organization is well aligned and to keep all stakeholders informed about the situation and our contingency measures. 

How is DSV preparing for the upcoming delays?

Considering the current disruptions, we understand that you are concerned how quickly supply chains and international shipping can resume normal operational levels again. In addition, there is a general concern that the market will almost certainly face capacity shortages in the near future.

DSV is aware of these concerns and we are working with our customers to understand your shipping requirements for the coming weeks and to map these against available capacities. As one of the largest air and sea providers, we will fully utilize our global core carrier programs to solicit additional capacities as needed and available. 

In case you foresee significant shipping needs in the coming weeks, we encourage you to contact your dedicated DSV account manager who will assist you with the necessary planning and preparations. 

Does DSV have an overview of flight cancellations to/from China and expected trucking shortages?

At this point in time, it is a dynamic situation with continuous changes to be expected. Our account managers are briefed on the situation and receive regular updates from DSV China on the market developments. Please contact your local DSV representative for further information.   

While we will work closely with our partners to manage shipping requirements to the best of our capability, potential challenges based on government interventions (such as road restrictions and driver shortages) must be expected. 

What is the current status on quarantines and other safety measures at destination ports?

In addition to the announcements by US and Singaporean authorities on health declarations and temperature screenings of vessel crews, which have been taking place in China during the past 14 days, we are currently aware of the following:

  • Philippines: a 14-day quarantine period for vessels / crew destined for Philippine ports was announced but apparently the information was incorrect and vessels from China are still able to berth with restrictions on crew disembarkation.
  • Vietnam: beginning 4 February and in effect for the next 14 days, all import vessels from mainland China to Haiphong need to be inspected at Hon Dau island before they call on the Port of Haiphong. DSV Vietnam is currently checking with the ports of Cat Lai and Cat Map for more information.